Position Overview

Ultimate Staffing Services is actively seeking Resident Experience Representatives to join their client's dynamic team in California. With six openings available, this role offers a hybrid schedule, providing a mix of work-from-home and onsite days. The selected candidates will have the opportunity to contribute to an exceptional resident experience by serving as the primary point of contact for resident inquiries and requests.

Responsibilities

• Communicate clearly, compassionately, and with empathy when speaking with residents and internal team members.
• Demonstrate curiosity and a willingness to go above and beyond to offer an exceptional resident experience.
• Handle inbound and outbound calls related to maintenance and various resident requests involving their account.
• Provide assistance, information, and support to residents regarding their queries, concerns, or requests.
• Address and resolve resident issues, complaints, or inquiries effectively and in a timely manner.
• Uphold a professional and courteous demeanor at all times, fostering a positive relationship with residents.
• Log resident interactions and transactions, recording details of inquiries, complaints, and comments, via internal systems.
• Answer a high volume of calls with the goal of resolving the residents' needs.
• Have a thorough understanding of the services offered to provide accurate information to residents.
• Coordinate with internal departments to find solutions and resolve matters.
• Promptly follow up with the customer to ensure they are satisfied with your answer.
• Ability to learn multiple computer software systems and accurately input information into the database.
• Work cohesively with co-workers both within and outside of the department.

Qualifications and Requirements

• High school diploma or equivalent experience.
• Previous customer service or call center experience is a plus.
• Excellent communication and interpersonal skills.
• Ability to handle challenging situations with a positive attitude.
• Strong problem-solving and decision-making skills.

Required Work Hours

Various shifts available: (2) 5:00 AM - 1:30 PM, (2) 6:00 AM - 2:30 PM, (2) 7:00 AM - 3:30 PM. The hybrid schedule includes Mondays and Fridays working from home, with Tuesdays, Wednesdays, and Thursdays in the office. Additional onsite days may be required for training.

Benefits

The position offers a competitive starting pay of $22 per hour, with opportunities for long-term growth and advancement within the company.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.